BritGrocer Ltd Privacy Policy


Britgrocer Ltd. Privacy Policy explains how we use any personal information we collect about you when you use our website.


  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing.
  • Access to your information and correction.
  • Cookies.
  • Other Websites.
  • Changes to Privacy Policy.
  • How to contact us.

What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in marketing. Website usage information is collected using cookies.

We will hold your information for as long as you have an account with us. After 6 years, we will delete your information and if, you still have an account with us we will review and update your information with the updated information.
How will we use the information about you?

We collect information about you to process your order, manage your account (Legal Due Diligence) and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from our website to personalise your repeat visits to our website.
BritGrocer Ltd. Will not share your information for marketing purposes.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us via email or write to us.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address provided in the How to contact us section. We will respond to your request within 1 month from the date of the request. We withhold the right to refuse an information request if it is manifestly unfounded or excessive. We will respond to a refusal within 1 month of the date of the request. We may make a small charge for this service.

You have the right to complain to the Information Commissioner’s Office (ICO) if you think your data is not being handled correctly.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies and the text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information, visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of the features of our website may not function as a result.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16th March 2018.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:

● By email:
● Or write to us at: Britgrocer Ltd., Incubation Centre, Durham Way South, Aycliffe Business Park, Newton Acyliffe, Co. Durham, DL5 6XP., England

Account Page information – How information about you will be used
We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors.
We would like to send you information about our own products and services, by post, telephone, email and SMS. If you agree to be contacted in this way, please indicate the relevant options on the form below (Post, Email, Phone, SMS).

Telephone Number
Please provide your telephone number(s) in case we need to contact you about your order.
You do not have to tell us your telephone number but it will help us contact you quickly if we have a question about your order.

I understand the following:

  • You will use the information I have provided to process my order.
  • You make check some of the information with other organisations or give information about me to them to: make sure the information is accurate and prevent or detect crime. The other organisations include government department and private sector organisations such as banks.
  • If I give information that is incorrect or incomplete you may take action against me, including court action.
  • I declare that the information I have given on this form is correct and complete.

By entering and posting the filled-in form below, this will be considered your acceptance of the declaration above.